Frequently Asked Questions

After your order is placed, you will receive an order confirmation by email. This confirms that we have received your order but does not guarantee immediate shipment or delivery.

Once your order has been processed and shipped, we will provide available tracking or freight information by email or text message.

All processing, shipping, and delivery dates are estimates only and may vary due to product availability, carrier schedules, weather, transportation delays, or other circumstances beyond our reasonable control. To the extent permitted by applicable law, GTA Commercial Refrigeration is not responsible for delays caused by third-party freight carriers or circumstances outside our control.

Order changes are not guaranteed once an order has been placed.

If you need to change a product, quantity, specification, delivery address, or other order information, you must contact us as soon as possible. Changes can only be made if the order has not already been processed, prepared, ordered from a supplier, or released for shipment.

Any price difference, additional shipping charges, handling costs, or other expenses resulting from an approved change will be the responsibility of the customer.

Customers are responsible for reviewing and confirming all product specifications, dimensions, electrical requirements, refrigeration requirements, access clearances, and installation requirements before placing an order.

Yes. Eligible products may be returned within 30 days of the original purchase date, subject to prior approval and the conditions below.

To qualify for a return:

• The product must have been purchased directly from GTA Commercial Refrigeration.
• A return request must be submitted and approved before the equipment is returned.
• The equipment must be unused, uninstalled, unpowered, undamaged, and in resalable condition.
• All original packaging, protective materials, accessories, manuals, parts, and components must be included.
• A 25% restocking fee applies to approved returns.
• The customer is responsible for all inbound and outbound transportation costs, including the original shipping cost and the cost of returning the equipment to our facility.
• Original shipping, delivery, freight, handling, and related transportation charges are non-refundable.
• Returned equipment is subject to inspection before a refund is approved.
• Additional deductions may apply if equipment, packaging, accessories, or components are missing or damaged.

The refund amount will be calculated based on the eligible purchase price minus the 25% restocking fee, transportation charges, and any other applicable deductions.

Products that have been installed, connected, used, altered, damaged, or are no longer in resalable condition are not eligible for return, except where required by applicable law.

Special-order, custom-order, clearance, or products specifically identified as Final Sale are not returnable unless otherwise approved by GTA Commercial Refrigeration or required by applicable law.

Cancellation requests must be submitted within 72 hours of placing the order. However, submitting a cancellation request within this period does not guarantee that the order can be cancelled.

An order cannot be cancelled if it has already been processed, prepared for shipment, released to a freight carrier, ordered specifically for the customer, or otherwise committed for fulfillment.

A cancellation is only considered approved once GTA Commercial Refrigeration provides written confirmation of the cancellation.

If an order can no longer be cancelled, the customer may request a return after receiving the product, subject to our Return Policy, including the 25% restocking fee and applicable transportation costs.

Please contact us immediately if you believe you ordered the wrong product.

Once your order has shipped, we will provide available tracking or freight shipment information by email or text message.

Commercial refrigeration equipment is often transported by freight carriers, and tracking information may differ from standard parcel delivery tracking.

Tracking information and estimated delivery dates are provided by the carrier and are estimates only. GTA Commercial Refrigeration cannot guarantee a specific delivery date or time unless expressly agreed to in writing.

Please contact us immediately if you need to change your delivery address.

We may be able to update the address if the order has not yet been processed or shipped. Once an order has been released to the carrier, an address change may not be possible.

The customer is responsible for providing a complete and accurate delivery address, contact name, and telephone number when placing the order.

Any additional charges resulting from an incorrect address, address change, re-delivery, reconsignment, storage, missed delivery, or other customer-requested delivery modification will be the responsibility of the customer.

Customers should carefully inspect all equipment and packaging before accepting and signing for a freight delivery.

If there is visible damage, it should be clearly noted on the carrier's delivery receipt before signing. Photographs of the packaging and equipment should also be taken immediately.

Any shipping damage should be reported to GTA Commercial Refrigeration as soon as possible with photographs, the order number, and delivery documentation so we can assist with the freight claim process.

Do not discard the original packaging or damaged materials until the claim has been reviewed.

Failure to document visible freight damage at the time of delivery may affect our ability to assist with a carrier damage claim, subject to applicable law.

Card payments are processed using secure third-party payment processing providers.

GTA Commercial Refrigeration does not independently control the payment processor's systems, networks, or security procedures. Payment transactions are also subject to the applicable payment provider's terms and policies.

If you notice an issue with a payment or believe a transaction was processed incorrectly, please contact our team promptly so we can investigate.

Yes. Customers are welcome to visit our commercial showrooms and warehouses in Toronto (3625 Weston Rd, Unit 14) and Windsor (1076 Walker Rd) for equipment inspections and local order pickup.

Please call (226) 280-3044 prior to visiting to verify current floor stock.