Privacy Policy

The personal information we collect depends on how you interact with our website and services.

Information You Provide to Us

When you place an order, request a quotation, create an account, contact us, use live chat, or otherwise communicate with us, we may collect information such as:

• Name
• Business or company name
• Billing address
• Shipping or delivery address
• Email address
• Telephone number
• Order and purchase information
• Products you are interested in
• Customer service communications
• Information you voluntarily provide when contacting us

Payment Information

Payments made through our website are processed using third-party payment processors.

Depending on the payment method selected, payment providers may collect information such as your card details, billing information, transaction information, and other information necessary to authorize and process your payment.

GTA Commercial Refrigeration does not necessarily receive or store your complete credit or debit card information.

Device & Website Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Time zone
• Cookie identifiers
• Pages and products viewed
• Search activity
• Referring websites
• Dates and times of visits
• Website interactions
• Shopping-cart activity

This information may be collected through cookies, pixels, log files, tags, analytics tools, and similar technologies.

We may use personal information for purposes including:

• Processing and fulfilling orders
• Processing payments
• Arranging shipping, freight, pickup, and delivery
• Providing invoices and order confirmations
• Providing order and shipment updates
• Responding to inquiries and customer-service requests
• Processing returns, refunds, exchanges, and warranty-related requests
• Verifying customer and order information
• Detecting or preventing fraud, misuse, or unauthorized transactions
• Maintaining customer accounts
• Improving our website, products, services, and customer experience
• Understanding how visitors use our website
• Maintaining the security and functionality of our website
• Providing marketing or promotional communications where permitted
• Measuring the effectiveness of advertising and marketing
• Complying with legal, regulatory, tax, accounting, or contractual obligations
• Establishing, exercising, or defending legal claims
• Protecting our business, customers, employees, and property

We may also use information for other purposes that are disclosed to you at the time of collection or otherwise permitted by applicable law.

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.

These may include:

• Shopify, which hosts and operates our e-commerce platform
• Payment processors and financial service providers
• Shipping companies and freight carriers
• Warehousing and fulfillment providers
• Information technology and website service providers
• Analytics providers
• Advertising and marketing service providers
• Customer-service and communication platforms
• Professional advisers such as accountants, lawyers, insurers, and consultants
• Government authorities, regulators, law-enforcement agencies, or courts when required or permitted by law

We may provide these parties with information necessary for them to perform services on our behalf or otherwise support our business.

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, business transfer, or similar corporate transaction, subject to applicable law.

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce technology that allows us to operate our online store, display products, accept orders, and provide related services.

When you use our website or make a purchase, Shopify may process certain personal information in accordance with its own privacy practices and applicable agreements.

Our website may use cookies and similar technologies to operate properly and understand how visitors use the Site.

Cookies are small data files stored on your browser or device.

We may use cookies for purposes including:

• Keeping the website functioning correctly
• Remembering preferences
• Maintaining shopping-cart or session information
• Understanding website traffic and usage
• Improving website performance
• Measuring advertising effectiveness
• Preventing fraud and improving security
• Providing advertising that may be more relevant to visitors

Cookies may be placed by us or by third parties whose services are integrated into our website.

You can control cookies through your browser settings and, where available, through privacy or cookie controls provided on our website.

Disabling certain cookies may affect the functionality or performance of some portions of our website.

We may use third-party analytics and advertising technologies to better understand website usage, measure advertising performance, and promote our products and services.

These providers may use cookies, pixels, device identifiers, or similar technologies to collect information about interactions with our website.

Where required by applicable law, we will provide appropriate notice, consent options, or methods to manage these technologies.

You may also be able to adjust certain advertising or cookie preferences through your browser, device, or the privacy controls available on our website.

If you choose to receive promotional emails, messages, or other marketing communications from us, we may use your contact information to provide information about products, promotions, offers, or company updates.

You may unsubscribe from promotional email communications by using the unsubscribe option included in the communication, where available, or by contacting us.

Even if you unsubscribe from promotional communications, we may still send you transactional or service-related communications concerning orders, payments, deliveries, returns, warranties, customer-service matters, or other existing business relationships.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, accounting, tax, warranty, fraud-prevention, dispute-resolution, and legal purposes.

The length of time information is retained may depend on factors such as:

• The nature of the information
• The purpose for which it was collected
• Our relationship with the customer
• Warranty or service requirements
• Legal and regulatory requirements
• Accounting and tax requirements
• Potential or existing disputes

When personal information is no longer reasonably required, we may delete, destroy, or anonymize it, subject to applicable legal obligations and technical limitations.

We use Shopify and other third-party service providers to operate our business.

As a result, personal information may be processed, stored, or accessed by service providers located in Canada or other jurisdictions.

When information is processed outside your province or outside Canada, it may be subject to the laws of the jurisdiction where it is processed and may be accessible to courts, law-enforcement agencies, or governmental authorities in accordance with applicable laws.

Depending on applicable law and the circumstances, you may have rights relating to your personal information.

These may include the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Withdraw consent to certain uses or disclosures, subject to legal and contractual restrictions
• Ask questions about how your personal information is handled
• Make a complaint concerning our privacy practices

Certain requests may be subject to exceptions or limitations under applicable law.

We may need to verify your identity before processing a privacy request.

Withdrawing consent may affect our ability to provide certain products or services when the information is reasonably necessary to provide them.

Our website may contain links to websites, platforms, applications, or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing personal information to them.

Our website and commercial refrigeration products are not directed toward children.

We do not knowingly intend to collect personal information from children for the purpose of selling commercial refrigeration equipment to them.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter.

We may collect, use, retain, or disclose personal information where required or permitted by applicable law.

This may include situations involving:

• Compliance with court orders or legal processes
• Government or regulatory requests
• Fraud prevention or investigation
• Enforcement of our agreements or policies
• Protection of our legal rights
• Protection of customers, employees, or others
• Collection of amounts owed to us
• Legal claims or disputes

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, legal requirements, or other operational reasons.

When we make changes, the updated Privacy Policy will be posted on this page with a revised “Last Updated” date.

Where applicable law requires additional notice or consent for a material change in how personal information is handled, we will take appropriate steps.