RETURNS, REFUNDS & FREIGHT

Return & Refund Policy

This policy explains return eligibility, restocking fees, transportation costs, freight damage procedures, exchanges, and how approved refunds are handled.

RETURN WINDOW 7 Days After Delivery
RESTOCKING FEE 25% on Approved Returns
RETURN TRANSPORT Customer Responsibility
01
ELIGIBILITY

7-Day Return Policy

We accept eligible return requests within 7 days of delivery.

To be eligible for a return, the equipment must:

  • Be unused, uninstalled, and not connected to power, gas, water, drainage, or any other utility.
  • Be in the same condition in which it was received.
  • Be returned in its complete original packaging.
  • Include all accessories, shelves, manuals, components, and other items originally supplied.
  • Include the original receipt or proof of purchase.

All returns are subject to inspection and approval by GTA Commercial Refrigeration.

02
FEES

25% Restocking Fee

All approved returns are subject to a 25% restocking fee, calculated based on the eligible purchase price of the returned product.

The restocking fee will be deducted from the customer's refund.

03
FREIGHT COSTS

Shipping & Transportation Costs

The customer is responsible for all transportation costs associated with a return, including:

  • The original outbound shipping or delivery cost.
  • The cost of transporting the equipment back to us.
  • Any additional freight, handling, storage, re-delivery, or transportation charges related to the return.

Original shipping, freight, delivery, and transportation charges are non-refundable.

If we provide or arrange a return shipping label or freight service, the applicable transportation cost may be deducted from the final refund.

04
RETURN AUTHORIZATION

Starting a Return

Before returning any equipment, you must contact us at:

Please include your order number, proof of purchase, reason for the return, and photographs of the equipment and packaging when requested.

Do not send equipment back without prior authorization. Any item returned without prior approval may be refused and returned to the customer at the customer's expense.

Approval of a return request does not automatically guarantee a refund. The equipment must first be received and inspected.

05
RESTRICTIONS

Non-Returnable Equipment

Equipment may not qualify for a return if it has been:

  • Used or operated.
  • Installed or connected.
  • Damaged after delivery.
  • Modified or altered.
  • Returned without its original packaging.
  • Returned with missing accessories, components, shelves, manuals, or parts.
  • Returned in a condition that prevents it from being resold as new.

These restrictions apply except where otherwise required by applicable law.

06
DELIVERY INSPECTION

Damages, Defects & Incorrect Items

Please carefully inspect your equipment immediately upon delivery.

For freight deliveries, customers should inspect the packaging and equipment before signing the carrier's delivery receipt whenever reasonably possible.

If visible shipping damage is present, please:

  • Note the damage on the carrier's delivery receipt.
  • Take clear photographs of the equipment and packaging.
  • Keep all original packaging.
  • Contact us immediately with your order information and photographs.

If you receive an incorrect, damaged, or defective product, contact us as soon as possible so we can review the issue and determine the appropriate resolution.

Shipping damage and warranty-related issues are handled separately from standard customer-requested returns and may be subject to carrier or manufacturer procedures.

07
REPLACEMENT PRODUCTS

Exchanges

We do not automatically exchange returned equipment.

If you would like a different product, please contact us. In most cases, the original item must first be approved for return and a separate order must be placed for the replacement equipment.

Any applicable restocking fees, transportation costs, or price differences may apply.

08
REFUND CALCULATION

Refunds

Once the returned equipment has been received, we will inspect it and notify you whether the refund has been approved.

If approved, the refund will generally consist of the eligible product purchase price minus:

  • The 25% restocking fee.
  • Original shipping or delivery charges.
  • Return transportation costs.
  • Any additional applicable freight or handling charges.
  • Any deductions resulting from missing items, damage, or deterioration in condition, where permitted.

Approved refunds will be issued to the original payment method.

Processing times after a refund is issued depend on your bank, credit card company, or payment provider and are outside our control.

09
IMPORTANT

Important

Submitting a return request within 7 days does not automatically guarantee acceptance of the return or approval of a refund. All returns must comply with this policy and are subject to inspection and approval.

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.

NEED TO START A RETURN? Contact GTA Commercial Refrigeration

Include your order number and details about the equipment when contacting us.

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